Summary of Qualifications

Over 6 years' experience in various roles including communications, process management, team management, online public relations, business analysis, process and systems training, writing, and editing
Successfully completed the post graduate certificate program (A+ in 7 courses, and A in the remaining 5 -- cumulative GPA of 3.89) in Integrated Marketing Communications at Conestoga College, Kitchener, Ontario in Apr, 2012
Excellent communication skills; worked as a guest blogger/columnist for several websites
Experience planning and organizing launch of new websites and relaunch of old ones
Experience planning and organizing an online award that attracted over 10,000 nominations
Experience providing desktop support for Windows and Linux operating systems; managed a group of computers running Ubuntu Desktop Edition for my own company for two years
Other computer skills: MS Office (Word, Excel, and PowerPoint), LibreOffice/OpenOffice.org, Scribus (Desktop Publishing), Joomla! and WordPress (web development and content management), several desktop email clients such as Thunderbird, and good familiarity with Photoshop and GIMP
Good at teaching/training; was invited by two of my professors at Conestoga to take classes on MS Word and Excel for my classmates; also taught calculus as a peer tutor at Conestoga

Key Highlights

As Partner and Editorial Manager at Atlantis

Brought in writing and translation business worth more than $80,000 over 8 months
Worked as a guest blogger/columnist for websites such as www.mobileorchard.com and www.testking.com/techking
Created the entire website for Atlantis by myself using Joomla!
Trained writers to create better articles, created training manuals, and handled half of the operations load

In Several Roles at Packt Publishing,

Was promoted from Sr. Technical Content Editor to PR Manager in less than 2 years
Received the "Employee of the Month" award for December 2008 for helping my team exceed targets
Working as Sr. Technical Content Editor, I spearheaded the development of a newly formed content team responsible for publishing relevant technical articles
Helped develop a Wiki team and successfully launched two new websites. The first website launched in April '08 acquired a Google PageRank of 6 and attracted over 11,000 visits per month while I was in charge

As NRI Sales Officer at Citibank N. A.

Achieved third-highest sales for my region in the third month of the job
Received "Best Newcomer" award for my sales record and extra initiatives

As Team Leader at Hexaware BPO (Caliber Point Business Solutions)

Successfully trained about 20 people on the process, the system, and communication skills
Created and maintained the entire project documentation right from the Training material to the metrics management and tracking plan

Recent Projects

Created an Integrated Marketing Communications (IMC) Plan for the University of Waterloo initiative known as REAP (Research Entrepreneurs Accelerating Prosperity) to spread awareness and increase interest at the upcoming "Congress 2012 of the Humanities and Social Sciences" event
Created an IMC plan for attracting new enrolment, increasing retention, and increasing visibility on social media for the Wellington Catholic District School Board, which oversees all the Catholic schools in the County of Wellington and the City of Guelph, Ontario

Employment History

Account Manager, Insightrix Research Inc. (Aug 2012 to Present)	Writing proposals and quotes in response to RFPs or client enquiries Performing other business development activities such as prospecting and client calls Copy writing for our marketing and communications materials Taking additional ad-hoc tasks such as designing brochures, flyers, etc.
Business Analyst and Account Manager, GB Internet Solutions (May 2012 to Aug 2012)	Managing clients and consulting them on how to derive maximum benefit from our platform Gathering information from clients and converting it into detailed specs for the development team for platform upgrades and/or bug fixing Working on concepts, process diagrams, and mockups for new applications as well as upgrading our existing products
Partner, Atlantis (Nov 2009 to Aug 2011)	Managing operations and the editorial department Managing relations with key clients Financial planning for the company
PR Manager, Packt Publishing (Jul 2007 to Nov 2009)	Managing the Packt Open Source CMS Award Online marketing of books Training Marketing Research Executives Developing new wikis and managing existing ones Researching for and publishing relevant content on the company website to obtain maximum visits Training and mentoring Technical Content Editors
Officer, NRI Sales, Citibank N. A. (Feb 2007 to July 2007)	Selling NRI accounts and other similar Investment related products
Technical Support Executive, Transworks BPO (Nov 2006 to Feb 2007)	Providing installation technical support to the customers of the US-based VoIP telephony service provider, Vonage
Team Lead, Operations, Hexaware BPO (Aug 2005 to July 2006)	Designing workflow, and establishing and maintaining project documentation Creating training manuals and conducting training sessions for all team members Managing SLA (service level agreements) and managing project performance as per established metrics

Education

2012: Post Graduate Certificate in Integrated Marketing Communications, Conestoga College, Kitchener, Ontario, Canada
2005: Bachelors in Engineering (Electronics & Telecommunications), Mumbai University, Mumbai, Maharashtra, India
2001: Higher Secondary School Certificate (Science), Maharashtra Board, Mumbai, Maharashtra, India
1999: Secondary School Certificate, Maharashtra Board, Mumbai, Maharashtra, India

Extra Curricular

First Prize Winner at Pillay Engineering College in Inter-Collegiate Debate Competition
First Prize Winner at Terna Engineering College in Intra-Collegiate Debate Competition
Secured Distinction for Math Vidhyapeeth Examination